Effective Date: September 3, 2024
Introduction
Welcome to Xmart.lk, operated by Innozone (Pvt) Ltd. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, https://xmart.lk/, or interact with us in any other way.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, shipping address, and payment details. We collect this information when you create an account, place an order, or contact us for support.
- Transactional Information: We collect details about your purchases, including the products you order, payment information, and shipping details.
- Technical Information: We may collect information about your device, browser, IP address, and how you use our website through cookies and other tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing Orders: To process your orders, handle payments, and arrange for delivery of your products.
- Customer Service: To communicate with you, respond to your inquiries, and provide customer support.
- Marketing: To send you promotional offers, newsletters, and updates about our products and services (you can opt out at any time).
- Improving Our Website: To analyze usage patterns and improve the functionality and user experience of our website.
3. How We Protect Your Information
We implement a variety of security measures to protect your personal information. These measures include encryption, secure servers, and firewalls to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to fulfill your orders or provide our services. This may include sharing information with:
- Payment Processors: To handle transactions securely.
- Shipping Companies: To deliver your products.
- Legal Obligations: We may disclose your information if required by law or in response to a legal request.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small data files that are stored on your device and help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
6. Your Rights
You have the right to access, update, or delete your personal information at any time. You can do this by logging into your account on our website or contacting us directly at info@xmart.lk. You also have the right to opt out of receiving marketing communications from us.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
- Email: info@xmart.lk
- Website: https://xmart.lk/
Thank you for trusting Xmart.lk with your information.