Refund and Returns Policy

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Effective Date: September 3, 2024

Introduction

Thank you for shopping at Xmart.lk, operated by Innozone (Pvt) Ltd. We are dedicated to providing you with high-quality leather wallets that are crafted to perfection. Please read our Refund and Returns Policy carefully before making a purchase, as it outlines the terms and conditions for any transactions made through our website.

1. No Return, No Refund, No Exchange Policy

At Xmart.lk, all sales are final. Due to the nature of our products and the quality checks we perform before shipping, we do not accept returns, offer refunds, or allow exchanges. Please ensure that you have carefully reviewed your order and selected the correct items before completing your purchase.

2. Product Quality Assurance

We take great care in ensuring that all our products meet high-quality standards. Each item is thoroughly inspected before being dispatched to you. However, slight variations in color or appearance may occur due to lighting and photographic effects. These variations do not qualify for a return, refund, or exchange.

3. Shipping and Delivery

Our delivery times are estimated to be between 3 to 7 working days, depending on your location within Sri Lanka. We strive to meet these timelines, but please note that delays may occur due to factors beyond our control, such as courier service issues or public holidays.

4. Payment Methods

We offer the following payment options for your convenience:

  • Bank Transfer: Payment must be completed within the specified time frame for your order to be processed.
  • Cash on Delivery: Pay for your order upon delivery.

5. Order Cancellation

Once an order has been placed and confirmed, it cannot be canceled or modified. Please ensure that all details are correct before completing your purchase.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us:

Final Note

By placing an order with Xmart.lk, you agree to this Refund and Returns Policy. We appreciate your understanding and thank you for your continued support.

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